Spanish Customer Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Spanish Customer Service Agent
Company Overview:
RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative and customized solutions to help businesses improve their customer interactions and enhance their overall customer experience. Our team of dedicated professionals is committed to delivering exceptional service and exceeding our clients expectations.
Job Overview:
We are currently seeking a Spanish Customer Service Agent to join our team on a temporary 6month contract. As a Spanish Customer Service Agent you will be responsible for providing excellent customer service and support to our Spanishspeaking clients. You will handle a high volume of inbound and outbound calls responding to customer inquiries resolving issues and providing product and service information.
Key Responsibilities:
Handle a high volume of inbound and outbound calls in a timely and professional manner
Provide exceptional customer service and support to Spanishspeaking clients
Respond to customer inquiries and resolve issues effectively and efficiently
Educate customers on products and services offered by our clients
Accurately document all customer interactions and maintain customer records
Collaborate with team members and other departments to ensure customer satisfaction
Meet and exceed individual and team performance targets
Continuously update knowledge of company products services and policies
Adhere to company policies and procedures at all times
Requirements:
Fluency in Spanish (both written and verbal) is a must
Excellent communication skills and phone etiquette
Previous experience in a customer service or call center role is preferred
Ability to work in a fastpaced environment and handle a high volume of calls
Strong problemsolving and decisionmaking skills
Attention to detail and ability to multitask
Proficient in Microsoft Office and other computer applications
Availability to work flexible hours including evenings and weekends
Must be able to commute to 6th of October City Egypt
Graduates undergrad and gap year
Contract Details:
This is a temporary 2month contract
If you are a fluent Spanish speaker with a passion for customer service and are looking for a challenging and rewarding opportunity we would love to hear from you. Apply now to join our dynamic team at RayaCX!
Employment Type
Full Time
