Senior Consultant- Salesforce Veeva
Senior Consultant- Salesforce Veeva
Posted on :
09-12-2024
Employer Active
1 Vacancy
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Job Description
Key Duties and Understanding:
All aspects of Veeva CRM configuration and technical/functional performance along with all changes related to ongoing releases and potential system impact.
- Able to conduct requirement gathering sessions and explain Veeva CRM features to business users as well as lead/participate in solution prototyping and guide team.
- Participate in the technical design development and implementation of technology and creative business solutions.
- Responsible for analysis architecture design implementation and support.
- Technically manage the solution and process design configuration and testing.
- Participate in knowledge sharing projects and lead knowledge sharing sessions to actively transfer knowledge across the organization and develop best practices.
- Perform tasks related to daytoday operations such as managing requests incidents handling data loads /migrations and troubleshooting.
- Work in a fastpaced support environment managing tasks and projects and leading all issue resolutions with a focus on customer satisfaction and efficient task execution.
- Maintain and demonstrate 100% compliance with all written security policies procedures and change management controls
- Proactively monitor services and identify issues
- Maintain uptodate system documentation
Required Qualifications
- 5 years of experience in Veeva CRM
- 2 years of experience in Service Cloud
- Familiarity with the Veeva CRM solution stack (including understanding of Lightning Framework and Lightning Design System) preferred
- Must be able to conduct requirements gathering sessions explain Veeva capabilities to business users and lead or participate in solution prototyping
- Experience in performing product feature and requirement fit gap analysis and defining configuration and customization options.
- Ability to create business requirements documents functional requirements documents and traceability matrices.
- Ability to work with technical teams to translate requirements into technical specifications.
- Knowledge of implementation best practices and the ability to collaborate and work with other team members in building/configuring Salesforce solutions. Good knowledge of ITIL processes.
- Excellent analytical and communication skills
- Business level Japanese and English
Other Qualifications /Preferred Qualifications:
- Expertise in the pharmaceutical industry.
- Experience in using JIRA tool.
- Experience with Veeva Vault .
- Experience and enthusiasm to work in a global delivery environment.
- Ability to work in a team in a diverse /multistakeholder environment.
This job involves extensive sitting and computer work. You must be able to communicate by phone email and facetoface. Business travel may be required.
Employment Type
Full Time
Key Skills
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