Customer Support Associate - Voice
Customer Support Associate - Voice
Posted on :
07-12-2024
Employer Active
1 Vacancy
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Job Description
Customer Support Associate
Salary: 17000 to 23000 per month
Location: Infopark Kakkanad Kochi Kerala
Experience: 1 to 3 years in BPO / Customer Support voice process (Fresh candidates will be considered if they have fluency in English)
Qualifications:
- Excellent fluency in English
- 1 to 3 years of experience in BPO or Customer Support voice process
- Strong communication and interpersonal skills
Responsibilities:
1. Respond to Customer Queries: Address customer inquiries promptly and accurately through phone email or chat.2. Identify Customer Needs:Understand customer needs and assist them in utilizing specific product features effectively.3. Product Malfunction Analysis:Analyze and report product malfunctions by testing different scenarios or impersonating users.4. Database Updates:Update internal databases with information regarding technical issues and valuable customer discussions.5. Communication of New Features:Inform customers about new features and functionalities.6. Issue Resolution FollowUp: Follow up with customers to ensure timely resolution of their technical issues.7. Customer Feedback:Gather customer feedback and communicate insights to Product Sales and Marketing teams.8.Training Assistance:Assist in the training of junior Customer Support Representatives.
Requirements
- Experience: 1 to 5 years in Bpo / Customer Support voice process
- Candidate Should have excellent fluency in English
MBA in Logistics. 0 to 2 years of experience in logistics. Proficiency in Microsoft Excel. Fluent in English, both spoken and written. Strong organizational and problem-solving skills. Ability to work in a fast-paced and dynamic environment.
Education
MBA- Logistics
Employment Type
Full Time
Key Skills
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