Reservation Associate
Reservation Associate
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Job Description
Prime Function:
Maximize room bookings by delivering a pleasant and efficient reservations service.
Ensure that reservations are dealt with effectively while maximizing revenue.
Key Responsibilities:
People Management
Work with internal/external representatives from different functions for executing the reservations.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure that the team has been trained for all safety provisions.
Financial Management
Identify optimal cost effective use of the resources and educate the team on the same.
Maintain and update corporate database entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
Operational Management
Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
Responsible for ensuring that all reservation filing and correspondence is carried out daily.
Perform all the duties that are common and any other duties assigned by the Front Office Manager.
Hygiene / Personal safety / Environment:
Ensures that the workplace and storage areas remain clean and tidy
Respects the instructions and safety guidelines for the equipment (s)he uses
Applies the hotels security regulations (in case of fire etc)
Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
