German Customer Support Specialist in Portugal
German Customer Support Specialist in Portugal
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Job Description
Ready to Take Your Career to the Next Level
Were seeking a Customer Success Specialist to join our dynamic team! If youre innovative personable and thrive in a fastpaced everchanging environment this opportunity could be perfect for you.
Role Overview:
As a Customer Support Advisor youll assist clients via phone chat email and social media resolving account technical and financial inquiries. Youll deliver expert advice ensure customer satisfaction and contribute to process improvements.
Key Responsibilities:
- Deliver exceptional support via phone live chat email and social media.
- Address issues such as account setup verification login financial matters and technical challenges
- Serve as a trusted advisor to customers within the sports industry
- Respond promptly to customer inquiries complaints and feedback
- Foster strong customer relationships through clear open communication
- Uphold high standards of service in line with company policies
- Provide insights and suggestions to refine processes and improve service quality
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Earn bonuses based on your contributions
- Meal Allowance: Cover meal expenses during working hours
- Transportation Allowance: Support for commuting costs
- Health & Life Insurance: Comprehensive coverage for your wellbeing
Remote Work: Collaborate effectively in a flexible virtual environment
Are you ready to embark on this exciting customer support journey Submit your application today and well get in touch!
Employment Type
Full Time
