Technical Writer
Technical Writer
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Job Description
Job Title: Technical Writer
Location: Madison WI (Onsite)
Duration: 06 Months
Job ID: 137745 (possible renewal)
Job Description:
The Client Instruction is seeking a Technical Writer.
This position will serve as a member of the Customer Services Team under the Division of Libraries and Technology.
The Customer Services Team is responsible for assisting in a statewide data collection program called WISEdata.
Data collected is also used to feed other vendor systems which streamlines data collections and reduces redundancy.
WISEdata integrates with WISEid our identity management system.
In addition WISEdata provides the data used by DPI s WISEdash business intelligence and reporting system used for public reporting and by Wisconsin districts and schools.
The Customer Services Team also assists in collecting staff data through a statewide data collection application called WISEstaff. In addition the team maintains School Directory data hosts the annual WISEdata Conference and handles DPI application security.
The team provides communications workshops training materials and data submission guidance to schools.
The Technical Writer position is responsible for understanding creating and maintaining all userfacing documentation training materials and general communications for the WISE applications and other Customer Service efforts. The position will communicate and disseminate complex and technical information more easily to customers.
Under general supervision of the Customer Services Team manager this person will work closely with others to accomplish project objectives or function independently to accomplish daily work requirements as a member of the Customer Services Team.
Objectives priorities and deadlines are established in consultation with the department program area leaders project managers and the Customer Services Team manager.
Required Skills:
Strong written and verbal communication skills
Experience performing external communications
Ability to work well independently
Ability to process and document a fundamental understanding of endtoend customer experience integration and dependencies
Preparation and maintenance of documentation and training materials
Experience writing about a technical software system
Ability to grasp technical concepts and communicate with product owners and subject matter experts
Must have proficiency with Google suite
Preferred Experience:
Experience working with education software systems at the school district or state levels
Understanding of application programming interface (API) technologies
Knowledge of data warehousing and reporting
Experience with Drupal webpage content management
- Experience writing knowledge base articles
Requirements
Google suite and customer experience integration and dependencies and Drupal webpage content management and data warehousing and reporting
Education
Strong written and verbal communication skills Experience performing external communications Ability to work well independently Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies Preparation and maintenance of documentation and training materials Experience writing about a technical, software system Ability to grasp technical concepts and communicate with product owners and subject matter experts
Employment Type
Full Time
