Guest Service Associate - Front Office
Guest Service Associate - Front Office
Posted on :
05-12-2024
Employer Active
1 Vacancy
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Job Description
- Assist guests with check in and checkout as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests arrival and checkinto system if necessary
- Welcome guests on arrival register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote InterHotel sales and inhouse facilities according to departmental standards to maximize revenue
- Handle guests complaints and comments tactfully and efficiently
- Handling guests mails messages and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to inhouse credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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