Assistant Manager - Mercure Newcastle
Assistant Manager - Mercure Newcastle
Posted on :
05-12-2024
Employer Active
1 Vacancy
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Job Description
Closer to home and conveniently located in the beautiful Newcastle on NSWs coast the Mercure Newcastle is looking for a Full Time Assistant Manager to join our team.
We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotels operation with a high level of customer service provided at all times.
What will you be doing
- Assist and oversee the daytoday operations of the Front Office team and working closley with housekeeping maintenance and Food & Beverage team
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotels operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a winwin situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with checkin and checkout of guests when needed.
- Respond to and coordinate emergency situations.
- Assist with preparation and service of allday dining orders and cafe orders and assist in the restaurant when needed.
Qualifications :
Your experience and skills include:
- Relevant experience in the hotel industry.
- Strong working knowledge of Microsoft Outlook Microsoft Office and Opera.
- Guest obsessed focus
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities with the ability to extend yourself to assisting your colleagues where needed maintaining high levels of communication with other departments.
- Clear and confident communication skills both written and verbal
- Hold a valid Responsible Service of Alcohol certificate.
- Ability to work across a rotating roster incluiding mornings evenings and weekends
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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