Duty Manager
Duty Manager
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Job Description
As the Duty Manager you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.
Key Responsibilities:
- Supervise support and train Front Office Team Members to ensure they meet performance expectations.
- Lead by example delivering passionate knowledgeable and friendly service to every guest at all times.
- Address and resolve guest concerns or feedback promptly and professionally.
- Implement initiatives that boost team productivity and morale.
- Actively promote the Accor Live Limitless Loyalty Program.
- Flexibility to work a rotating 7day roster including AM PM and night shifts as needed.
We are looking for an individual who is wellpresented professional and has a strong passion for hotel operations and delivering exceptional service. You should possess a positive attitude and the ability to thrive in a dynamic environment.
Qualifications :
- Previous experience in a similar role including Front Office GSA Supervisor or Duty Manager (minimum of 2 years).
- Approved Manager Licence and RSA.
- Strong problemsolving and analytical abilities.
- Exceptional customer service skills with the ability to motivate and inspire your team.
- Excellent time management and multitasking skills.
- Experience with Opera is desirable.
- Availability to work across a flexible 7day roster
Additional Information :
Whats in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning and development programs through Accor Academies.
- Career advancement opportunities within Mercure Perth and globally across Accors extensive network.
- Opportunity to make a difference through our Corporate Social Responsibility initiatives.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Join us at Mercure and ibis Perth where your passion for sales and events will thrive in a dynamic and supportive environment.
Apply now to embark on a rewarding career journey with Accor!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
