Front Office - Team Leader
Front Office - Team Leader
Posted on :
05-12-2024
Employer Active
1 Vacancy
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Job Description
Main Duties:
Administration
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
- Supervise the overall functioning of the Reception ensuring an efficient and effective operation.
- To train the Reception team.
- Ensure to perform the tasks as per the standards which include daily administration meeting and greeting visitors dealing with queries and complaints and booking rooms.
Financial
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Operational
- Required to maintain and improve the departments efficiency through the training and development of the team.
- Ensure seamless cooperation with all related departments to ensure appropriate service delivery standards are met.
- Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
- Display a proactive approach in implementing initiatives to provide an improved service in all areas.
- Handle additional responsibilities as and when delegated by the Management.
- Ensure quality in all aspects of the job.
- Maintain records of all banquet functions in the hotel.
- Liaise with other departments for the effective resolution of daytoday administrative and operational issues.
- Supervise and monitor the activities of reception ensuring quality customer service.
- Ensure to maintain Front Office log book and shift reports.
- Ensure all guests receive a swift smooth professional and friendly check in and check out.
Personnel
- Ability to accept responsibility.
- Self confidence motivation drive and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ability to think strategically inductively and creatively.
- The propensity to recognize and acknowledge other peoples ideas.
Other Duties
- Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
- Helping other department in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job which may be assigned by the Management.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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