Director of Collections
Director of Collections
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Job Description
We are a fastgrowing online lending company specializing in serving underserved markets with innovative financial solutions. Our mission is to provide accessible credit while maintaining strong customer relationships and responsible lending practices. We value flexibility worklife balance and fostering a culture of innovation and collaboration.
The Director of Collections will be responsible for overseeing all aspects of our collections strategy including internal processes and the management of thirdparty collection agencies. This role focuses on developing and implementing best practices for recovering subprime consumer loan debt ensuring compliance with industry regulations and maintaining a customercentric approach.
Tasks
Key Responsibilities:
- Develop and execute comprehensive collections strategies for subprime consumer loans.
- Oversee and optimize internal collections operations including staffing workflows and technology.
- Select manage and evaluate thirdparty collection agencies to ensure they meet performance and compliance standards.
- Monitor portfolio performance and delinquency trends to adjust strategies as needed.
- Ensure all collections activities comply with applicable laws including FDCPA TCPA and state regulations.
- Lead and mentor the collections team to achieve and exceed performance metrics.
- Collaborate with other departments (e.g. compliance customer service) to ensure seamless customer experiences and operational alignment.
- Use data analytics to identify opportunities for process improvement and cost savings.
- Act as the companys subject matter expert on collections providing guidance to executive leadership.
Requirements
- 2 years of experience in consumer debt collections with a strong background in subprime lending.
- Handson experience with thirdparty agency audits and vendor management.
- Deep understanding of consumer lending regulations and compliance requirements.
- Proven track record of driving recovery rates while maintaining positive customer relationships.
- Experience with CRM systems collections software and data analytics tools.
- Strong leadership negotiation and conflict resolution skills.
Benefits
What Sets Us Apart:
We believe in empowering our team with flexibility and autonomy. As part of our commitment to worklife balance we offer:
- A highly flexible remote/hybrid work policy.
- Unlimited vacation and paid time off (PTO) encouraging you to take the time you need to recharge and maintain wellbeing.
- A collaborative innovative culture that supports professional and personal growth.
Join a fastgrowing fintech revolutionizing online lending with flexibility innovation and unlimited PTO to empower your success!
Employment Type
Full Time
