SharePoint Operations Specialist - Jr
SharePoint Operations Specialist - Jr
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NCDOT is seeking a contractor for the Engineering Content Management group who will be responsible for operations access and troubleshooting of SharePoint and webbased business solutions. This person will also be responsible for security group audits.
- The NCDIT Transportation Engineering Content Management (ECM) department is looking for a contractor for a 12month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform.
- Our ideal candidate must bring a blend of outstanding customer service urgency selfdirection and technical knowhow.
ECM Operations Support Specialist duties include:
- Provide prompt effective and courteous support for all SharePointbased application solutions within the ECM portfolio supporting the NCDOT transportation lifecycle.
- Monitor ServiceNow ensuring timely responses to problems questions and requests.
- Resolve end user issues swiftly involving technical experts when needed.
- Create and provide help documentation for common problems.
- Gather and report issues on EAS systems during the daily executive status call.
- Create new sites for Conceptual Express Designs Preconstruction Projects and upcoming Construction contracts both on request and proactively.
- Create and maintain access groups for various partners and internal teams.
- Perform annual audits of access groups to ensure accurate membership and contact information.
- Approve requests for lettings and grant access to Conceptual Express Design and Preconstruction Project sites.
- Assist with ad hoc testing of new application development features as needed
Required Skills and Experience (10 years):
- Indepth experience with SharePoint. Preferably SharePoint 2019 and SharePoint SE
- Experience with Active Directory
- Extensive experience with SharePoint security groups
- Experience with ServiceNow
- Experience with MS Teams and Microsoft office tools including Excel and Word
- Ability to be proactive and work independently
- Ability to work with customers at different levels of the department as well as external customers.
Preferred Skills and Experience (3 years):
- Preferred experience with NCID
- Preferred experience with NCDOT
- Preferred familiarity with GIS ProjectWise or HiCAMS
Employment Type
Full Time
