Customer Support Representative - Freshdesk Specialist ZR18224JOB
Customer Support Representative - Freshdesk Specialist ZR18224JOB
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USD USD 5 - 900
1 Vacancy
Job Description
This is a remote position.
Role Name: Customer Support Representative
- Fulltime shifting schedule
- MondayFriday 8.305pm AEST/AEDST (6:30 AM to 3:00 PM PHT)
- 5 hours coverage during weekends
Join a dynamic and rapidly growing Australian freight and vehicle transport company that s revolutionizing the way vehicles and heavy equipment are moved across the country and beyond. Our client specializes in transporting a diverse range of vehicles from cars and trucks to boats and heavy machinery catering to both domestic and international markets. With a commitment to exceptional customer service and a passion for logistics this company offers an exciting opportunity to be part of a thriving industry.
As a Customer Support Representative you ll be at the forefront of our client s operations handling a high volume of inquiries and providing topnotch service to a diverse customer base. You ll manage phone calls and emails offer accurate quotes and guide customers through the transport process for various vehicles and equipment. This role requires a blend of customer service skills basic knowledge of vehicle types and the ability to navigate specialized software. You ll work in a fastpaced environment collaborating with a global team to ensure seamless 18hour coverage 7 days a week. This position offers the unique opportunity to gain expertise in the transport industry while developing your customer service and problemsolving skills.
- Answer incoming calls and respond to customer emails promptly providing information about vehicle and equipment transport services
- Generate accurate quotes for a wide range of transport requests from cars and boats to heavy machinery
- Manage customer inquiries and bookings using Freshdesk and Dialpad systems
- Follow up on voicemail messages and return customer calls in a timely manner
- Explain the benefits and processes of various transport services to potential clients
- Prioritize and manage a high volume of customer interactions efficiently
- Collaborate with team members to ensure continuous customer support coverage
- Assist with processing and tracking shipments providing updates to customers as needed
- Adapt to handling inquiries for multiple brands and microsites within the company
Requirements
- Excellent verbal and written communication skills in English with a neutral accent for clear phone interactions
- Basic knowledge of various vehicle types (cars trucks boats RVs) and transport terminology
- Strong customer service orientation with the ability to handle diverse customer needs
- Proficiency in using customer service software particularly Freshdesk (training provided)
- Ability to work in a fastpaced environment and manage multiple tasks simultaneously
- Problemsolving skills and the capacity to make decisions independently
- Reliable highspeed internet connection for remote work
- Flexibility to work in shifts covering Australian time zones
- Bilingual skills (especially Mandarin) are a plus but not required
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Excellent verbal and written communication skills in English, with a neutral accent for clear phone interactions Basic knowledge of various vehicle types (cars, trucks, boats, RVs) and transport terminology Strong customer service orientation with the ability to handle diverse customer needs Proficiency in using customer service software, particularly Freshdesk (training provided) Ability to work in a fast-paced environment and manage multiple tasks simultaneously Problem-solving skills and the capacity to make decisions independently Reliable high-speed internet connection for remote work Flexibility to work in shifts covering Australian time zones Bilingual skills (especially Mandarin) are a plus but not required
Education
N/A
Employment Type
Full Time
