Desktop Support Specialist
Desktop Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Please connect with Danish Khan at or email at for more details.
Direct End Client: State of New York
Job Title: Desktop Support Specialist
Duration: 30 Months
Start Date: 01/03/2025
Location: One Commerce Plaza Albany NY 12210 (Onsite 100%)
Position Type: Full Time 40 Hours a Week
Interview Type: InPerson
Ceipal ID: SNYHD732DK
Requirement ID: HBITS0613732
W2 Rate with Health Benefit (covered complete Health Dental & Vision insurance for employee only): $14.39/Hr
W2 Rate without Benefits: $18.11/Hr
C2C Rate without Benefits: $20.58/Hr
Department: NYS Department of Health.
Description: Desktop support position that will respond to all service requests and document the details of a user request or issue.
Responsibilities:
- Respond to all service requests.
- Use of Lansweeper ITSM and remote desktop to provide level 2 technical support to over 4000 DOH staff monitoring work queues opening updating and closing ITSM incidents.
- Document the details of a user request or issue document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
- Installation of individual software packages as needed for all users.
Required Skills:
- 36 months experience managing support requests on a level 2 help desk.
- 36 months experience resolving hardware and software issues and troubleshooting Window 10 /11 or OS.
- 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
- 36 months experience using Lansweeper Remote desktop and Active Directory all three are required.
- 36 months experience using ITSM service desks.
- 36 months experience configuring and installing windowsbased hardware peripherals network printers and thin clients.
- 36 months experience imaging computers.
- 36 months experience supporting Outlook.
- 12 Months experience with the installation and support of O365 in an enterprise environment.
- 12 months experience troubleshooting Win10/11 OS and applications.
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website:
LinkedIn:
Facebook:
Twitter:
Employment Type
Full Time
