IT Demand Management
IT Demand Management
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Job Description
About Client:
Our client is global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries it covers to over 700 clients. With its extensive domain and technology expertise helps drive superior competitive differentiation customer experiences and business outcomes
Responsibilities:
IT Demand Management:
- Develop and implement a standardized IT demand management process for all software requests ensuring clear communication prioritization and resource allocation covering entire software lifecycle.
- Steer and support the execution of the process
- Work with stakeholders across departments to understand their business needs and translate them into actionable IT requests.
- Evaluate feasibility cost and potential risks associated with IT requests.
- Prioritize requests based on business criticality alignment with IT strategy and resource availability.
- Communicate request status and decisions to stakeholders in a timely and transparent manner.
SaaS Governance:
- Develop and implement a comprehensive SaaS governance framework that includes policies procedures and controls for the selection deployment management and renewal of SaaS solutions.
- Work with procurement and legal teams to establish standardized contract terms and negotiation strategies for SaaS vendors.
- Conduct due diligence evaluations of potential SaaS solutions considering security compliance scalability and integration capabilities.
- Maintain a comprehensive inventory of all SaaS solutions used within HapagLloyd. Liase with CMDB or Asset Management team for keeping a centralized SaaS repository.
- Monitor and optimize SaaS usage patterns to identify opportunities for cost savings or improved efficiency.
- Ensure compliance with relevant data privacy regulations (e.g. GDPR NIST SOC2 KRITIS IMO 2021) when using SaaS solutions.
Collaboration and Communication:
- Develop strong working relationships with IT teams business departments procurement legal and security teams.
- Effectively communicate IT demand management and SaaS governance policies and procedures to all stakeholders.
- Proactively identify and address potential challenges and roadblocks related to IT demand and SaaS adoption.
- Continuously monitor and improve IT demand management and SaaS governance processes based on data and feedback.
- Carries out ad hoc tasks relevant for the assigned functional domain
Qualifications:
-
- Bachelors degree in information technology Business Administration or a related field.
- Minimum 5 years of experience in IT service management or a related field.
- Proven experience in developing and implementing IT demand management processes.
Job Title : IT Demand Management
Key Skills : SaaS Governance
Job Locations : Chennai
Experience : 10 Years
Education Qualification : Any Graduation
Work Mode : Hybrid
Employment Type : Fulltime
Notice Period : Immediate 15 Days
Employment Type
Full Time
