Sr Manager Demand Management
Sr Manager Demand Management
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1 Vacancy
Job Description
Sr. Manager Demand Management plays a critical role in overseeing the processes that govern how portfolio requests are evaluated prioritized and allocated within the Global Learning and Development (GLD) organization. This leader ensures alignment between incoming demand and organizational capacity enabling the delivery of impactful learning solutions that support strategic business goals. They ensure that the organization effectively evaluates and allocates resources to highimpact learning initiatives balancing demand with capacity while maintaining alignment with strategic priorities.
Key Responsibilities Act as the primary point of contact for intake and prioritization updates ensuring transparency and clear communication with executive leadership and other stakeholders.
- Ensure requests are accurately documented and submitted through the ServiceNow Portfolio Management (SPM) tool with sufficient detail for evaluation collaborating with requestors to gather necessary information Develop and implement transparent criteriabased prioritization models aligned with organizational goals and strategies.
- Work closely with the Business Automation team to continuously improve intake and prioritization processes to increase efficiency and reduce bottlenecks.
- Provide regular reporting on request statuses resource utilization and prioritization outcomes to relevant stakeholders.
- Ensure intake and prioritization decisions are integrated with the broader portfolio and pricing strategies to maximize impact and value delivery.
- Facilitate governance meetings to review and approve prioritized requests ensuring alignment with GLDs goals and objectives.
- Monitor and triage demands to ensure they are routed to the appropriate portfolios and teams. Identify and address any bottlenecks or gaps in the demand lifecycle to maintain efficiency and responsiveness.
- Build and maintain strong relationships with key stakeholders to understand their needs and priorities. Serve as a liaison between stakeholders and portfolio teams to ensure alignment and clarity on demand requirements.
- Facilitate crossfunctional discussions across all levels of the organization to drive consensus on priorities.
Qualifications :
7 years in intake or demand management project/program management or portfolio management within a global organization Demonstrated experience with prioritization frameworks and capacity planning Proven track record in facilitating cross functional decisionmaking and managing competing priorities
For positions in this location we offer a base pay of $146400 $256200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
