IT Business Demand Professional
IT Business Demand Professional
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Job Description
Business Relationship Management
Establish and maintain a strong relationship with the different stakeholder of the local business departments teams and colleagues of the Area IT Europe and the global IT.
Leverage this relationship to identify business needs managing their expectations.
Embrace our demand process to scope initiatives derive options and push for an internal alignment and transparent decision making.
Track initiatives throughout the execution ensure the initial scope and demand objectives met and the delivered output hits desired quality baselines.
Own local services apply RB service management principles to ensure enduser satisfaction as well as security privacy efficiency (cost/balance) and local regulatory aspects met.
Project and IT Management
Drives the project planning process for new demands with stakeholders.
Aligns local business needs and demands proactively with the IT Manager (aiming to promote and push for global/regional instead of local IT solutions).
Supports local IT and/or business projects leading defined workpackages.
Ensures local project tasks deploying global IT services reach highest enduser satisfaction.
Maintains and improves the release planning process for local services.
Supports the IT Manager in terms of IT budget planning.
Take over assignments leveraging global and area specific project management methods.
Coordinates external vendors and partners (e.g. MDM digital signage).
Ensures the landscape (user information onboarding and training materials IT documentation) of local services maintained.
IT Collaboration and IT Service Support
Maintains and develops a regular stakeholder alignment sharing relevant information for IT services and capturing requirement and development ideas.
Collaborates improvement simplification ideas or limitations in current services processes & tools effectively for a fast and qualified alignment among IT peers (local IT Area remote Service Desk).
Ensures a professional enduser IT onboarding (leveraging and contributing global standards).
Ensures a professional and regular IT service communication towards endusers.
Organises and/or executes IT security trainings as well as useful enduser IT service trainings.
Creation and maintenance of IT Sharepoint page
Qualifications :
Strong IT experience
Proven Business Relationship management experience
Teamoriented selfmotivated personality handson and flexible personality
Good business process understanding ability to translate business requirements into IT terms
Strong communicator and relator tact in dealing with endusers
Strong analytical and problem solve skills towards global IT peers
ITIL v3 experience ServiceNow or equivalent tool experience appreciated
Spoken and written English mandatory
Additional Information :
At Red Bull we exist to give people wiiings. To achieve that we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience skills potential and talent: everyone is welcome here.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
