NCDOT - SharePoint Operations Specialist - Jr
NCDOT - SharePoint Operations Specialist - Jr
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Job Description
** Preferred candidates must be currently local to the Triangle region of North Carolina and posting may require up to 12 days per month in a Triangle area office for meetings. **
The NCDIT Transportation Engineering Content Management (ECM) department is looking for a contractor for a 12month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform. Our ideal candidate must bring a blend of outstanding customer service urgency selfdirection and technical knowhow.
ECM Operations Support Specialist duties include:
Provide prompt effective and courteous support for all SharePointbased application solutions within the ECM portfolio supporting the NCDOT transportation lifecycle.
Monitor ServiceNow ensuring timely responses to problems questions and requests.
Resolve end user issues swiftly involving technical experts when needed.
Create and provide help documentation for common problems.
Gather and report issues on EAS systems during the daily executive status call.
Create new sites for Conceptual Express DesignsPreconstruction Projects and upcoming Construction contracts both on requestand proactively.
Create and maintain access groups for variouspartners and internal teams.
Perform annual audits of access groups to ensureaccurate membership and contact information.
Approve requests for lettings and grant accessto Conceptual Express Design and Preconstruction Project sites.
Assist with ad hoc testing of new applicationdevelopment features as needed
Required Skills and Experience (10 years):
Indepth experience with SharePoint. Preferably SharePoint2019 and SharePoint SE
Experience with Active Directory
Extensive experience with SharePoint security groups
Experience with ServiceNow
Experience with MS Teams and Microsoft office toolsincluding Excel and Word
Ability to be proactive and work independently
Ability to work with customers at different levels of thedepartment as well as external customers.
Preferred Skills and Experience (3 years):
Preferred experience with NCID
Preferred experience with NCDOT
Preferred familiarity with GIS ProjectWise or HiCAMS
Required/Desired Skills
Questions
Employment Type
Full Time
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