Mobile Billing Technology Support Analyst
Mobile Billing Technology Support Analyst
Posted on :
30-11-2024
Employer Active
1 Vacancy
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Job Description
Position Title: Mobile Billing & Technology Support Analyst (US Citizens Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities:
- Provide technical support for mobile billing systems including troubleshooting and resolving issues related to billing discrepancies system errors and user inquiries.
- Analyze mobile billing data to identify trends patterns and potential issues that could affect billing accuracy.
- Collaborate with internal teams (e.g. finance product management and development) to ensure the proper configuration and integration of mobile billing systems with other business platforms.
- Monitor the performance of mobile billing systems ensuring accurate timely and efficient billing processes.
- Act as a liaison between business stakeholders vendors and technical teams to resolve billingrelated issues and ensure seamless service delivery.
- Test new billing system features functionality and updates and provide feedback to the development team.
- Assist in the development of system enhancements and improvements ensuring that billing and technical requirements are met.
- Maintain uptodate knowledge of mobile billing technologies telecom industry trends and regulatory requirements.
- Prepare and present reports on billing performance system metrics and customer service trends.
- Support user training and provide documentation for internal teams on mobile billing systems and tools.
- Coordinate with telecom carriers and service providers to resolve billing and technical issues related to mobile services.
- Assist with the configuration and troubleshooting of mobile payment gateways and integration with thirdparty systems.
- Ensure compliance with industry standards data privacy regulations and security protocols related to mobile billing systems.
- Work on escalated billing inquiries or technical issues and work toward resolution in a timely manner.
- Bachelors degree in Information Technology Business Administration Telecommunications or a related field.
- Experience in mobile billing telecom billing systems or technology support.
- Strong understanding of mobile billing processes telecom services and payment systems.
- Experience working with billing platforms mobile payment systems and telecom billing applications.
- Knowledge of billing and CRM systems such as Amdocs CSG Ericsson or similar platforms.
- Proficiency in SQL Excel and other data analysis tools for troubleshooting and reporting purposes.
- Experience in API integrations and working with thirdparty payment providers and gateways.
- Strong problemsolving and troubleshooting skills with the ability to identify root causes of billing and technical issues.
- Knowledge of mobile network architecture service plans pricing models and carrier systems.
- Excellent communication skills with the ability to work effectively with technical teams business stakeholders and vendors.
- Strong attention to detail and the ability to handle multiple tasks in a fastpaced environment.
- Ability to work independently and in crossfunctional teams to resolve technical and billing issues.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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