PennDOT - SPS 3 A4 SC3 Process Engineer

Although it may require some testing skillsetsthe core of the job will be a Technical Business Analyst (BA) centric position.

Please see the complete job description

***This requisitions current PO is funded through 6/30/25 so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/256/30/26.***
***This position will be telework with the caveat that there will be occasions that onsite meetings could be mandatory. With that in mind all candidates must be roughly within an hour of central PA specifically The Keystone Building (400 North Street 5th Floor Harrisburg PA 17120).***
***The individual is required to pick up commonwealthissued equipment the first day.***
***The method of interview is Round 1 virtual via Teams then Round 2 inperson at The Keystone Building.***
***Please do not submit candidates from previously similarly released req # 741787. This particular req has been released as a result of 2 candidates not accepting this position.***

Additional Work Details:

The initial contract is full time 40 hours per week; Work hours are 8:00 AM 5:00 PM Monday Friday excluding state holidays and other office closings; Lunch is 12:00 PM 1:00 PM

Work location is fulltime telework

The candidate may be expected to report to the central office at 400 North Street Harrisburg PA for meetings JAD sessions and other collaboration needs.

The selected candidate must have a compliant PATCH check

The selected candidate is expected to comply with existing agency procedures and policies

PositionTitle: Process Engineer for MobileArchitecture Design and Platform Team

PositionDescription:

This is a position as a process engineer supporting alllines of service within the Commonwealth of PAs Office of Administration Office of Information Technology Bureau of Solutions Management (OAOIT BSM)that are related to delivery of mobile solutions. The selected candidate willwork with the enterprise architect agencys development teams programdelivery areas and business partners to develop document communicate andsupport lines of service delivery of products and functionality define Azuredesign patterns and support holistic and dependable delivery of mobile solutionsfor all teams that build mobile applications within OAOIT BSM. The subjectareas will include reviews and updates to all mobile platforms within OAOITBSMs platform. Based on iterative evaluations the selected candidate willdevelop designs proposals prototypes and other artifacts to support theenterprise vision and implement the strategy plan for the enterprise mobileplatform to meet existing and future needs. Architecture will define efficientfunctionality delivery data reliability and engaging customer experiences.

Specific Duties:

All work products would meetindustry Java and Azure best practices and standards and as further definedby the Commonwealth of PAs Office of Administration Office of InformationTechnology and the Enterprise Architecture and Service Management (EASM) team. Theenterprises mobile domain includes applications hosted on a standardizedplatform of Azure Cloud. Some work may leverage JBoss virtual servertechnology. Most of the mobile applications are iOS custom apps with a minorityof android custom apps being delivered and supported. Enterprise devices forbusiness areas are iOS iPads and iPhones but there has been some increase inthe provisioning of android phones. All applications that are advertised foruse are business partner facing they are not for citizen use. This positionwill be responsible for documenting and communicating the vision that the teamdevelops to support current configurations and future opportunities into otherservice options such as citizen facing or more android native developmentopportunities.

This position will be responsiblefor developing documenting and communicating the technological health of theOAOIT BSM mobile platforms and will support all mobile platform developersconsumers and support personnel specifically in providing excellent customerservice. The candidate will work closely with the enterprise architect and theservice delivery team to define service delivery and processes conducttesting implement service monitoring complete risk assessments and implementcustomer service communications for the team. Work will include developingdigital artifacts to support communication to disparate development teams.Documentation will include strategy and roadmaps design plans hosting patternand implementation documents system to system integration patterns guides forreusable coding and enterprise frameworks configuration standards loggingrequirements SDLC and CICD process maps testing guidance implementation andsupport plans and educational resources to support new technologies andtechniques.

Additionalactivities to support this work includes analyzing and documenting pendingoperating systems upgrade schedules impacts of technology stack updates tocurrent application inventory documenting the teams updated or new featuresets and participating in technology review and planning teams such as EASMspecifically in hosting requirements and solutions. This position will supportthe maintenance and support of enterprise common framework libraries andenterprise shared components that are delivered to other OAOIT BSM teams toimplement into product solutions via testing service monitoring and riskassessments.

This position isresponsible for communicating constraints including risks time resourcesand scope to BSM management as it impacts delivery of work products or deliveryof a stable mobile platform.

The ideal candidate would haveexperience in DevSecOps practices with a focus on reduced total cost ofownership and ease of use. Key deliverables will be solutions that meetcustomer requirements for security accessibility and functionality.

Conduct research to develop new and improvedprocesses for delivery of services

Communicate and support integration andimplementation patterns and procedures for teams leveraging mobile platformswithin the enterprise

Design and plan workflow processes for efficientand excellent customer service delivery

Conduct testing on the enterprises mobileplatform solutions

Monitor performance metrics and services usingautomation and manual processes to ensure operational excellence for the enterprisesmobile domain

Troubleshoot problems associated with mobileprocesses as they exist in the enterprises mobile domain

Evaluate processes and technology to ensurecompliance with industry standards OAOIT IT Policy and EASM standards

Provide estimates in effort and services coststo support the enterprise mobile domain

Develop and support technology upgrades andregular support roadmaps for the enterprises mobile domain

Conduct training provide incident response andoffer guidance to a wide range of mobile customers including other developmentteams infrastructure engineers and mobile app users

Review and recommend technical frameworkstechnologies and implementation patterns as defined by EASM Standards

Develop and participate in creating detailed projectdocumentation including plans design specifications roadmaps models andtechnical interfaces

Collaborate with other technical teams to defineand support successful delivery of services and solutions

Utilize configuration management tools designtools debugging tools and any other environment specific tools necessary tocreate test and implement enterprise systems applications and components

Supportenterprise product deployment and enterprise product validation activities

Collaboratewith the enterprise architect to maintain a standard SDLC process for allOAOIT BSM mobile development teams

MentorOAOIT team members on agency specific and industry best practices forprocesses and standards

Participateand provide feedback in meetings including daily standup meetings

Provide regular status reports on assigned workto OAOIT BSM COPA manager

Skills and Experience:

Required

Knowledge of digital accessibility anddisability inclusion

Knowledge of regulations related todigital accessibility (e.g. Section 508 ADA)

Knowledge of the Plain Writing Act of2010 and other regulations related to content accessibility

Knowledge of WCAG 2.1 AA requirementsrelated to content authoring and production

Knowledge of web technologies (e.g.HTML CSS JavaScript)

Required 5 years

Experience working with developmentteams

Experience testing and supportingresponsive design web applications

Experience testing and supporting Cloudhosted technology services

Experience testing and supportingmobile applications

Experience testing and supporting webservices

Experience in authoring system andtechnical documentation diagrams and other artifacts in support of customerservice and delivery of technology solutions

Required 3 years

Experience in development and deliveryof training content and materials

Experience in production supportoperations including triage root cause analysis and communications

Preferred 1 years

Experience creating accessible contentusing plain language and clear and structured content and providingalternatives as needed

Experience creating content thatreflects diversity and inclusion

Experience using accessibilityevaluation tools and frameworks (e.g. WAVE Developer Tools AccessibilityInspector)

Experience using assistivetechnologies (e.g. VoiceOver JAWS Dragon Naturally Speaking ZoomText)

Required/Desired Skills Skill Required /Desired Amount Consultant Experience Experience working with development teams Required 5 Experience testing and supporting responsive design web applications Required 5 Experience testing and supporting Cloud hosted technology services Required 5 Experience testing and supporting mobile applications Required 5 Experience testing and supporting web services Required 5 Experience in authoring system and technical documentation diagrams and other artifacts in support of customer service and delivery of technology so Required 5 Experience in development and delivery of training content and materials Required 3 Experience in production support operations including triage root cause analysis and communications Required 3 Knowledge of digital accessibility and disability inclusion Required 0 Knowledge of regulations related to digital accessibility (e.g. Section 508 ADA) Required 0 Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility Required 0 Knowledge of WCAG 2.1 AA requirements related to content authoring and production Required 0 Knowledge of web technologies (e.g. HTML CSS JavaScript) Required 0 Experience creating accessible content using plain language and clear and structured content and providing alternatives as needed Desired 1 Experience creating content that reflects diversity and inclusion Desired 1 Experience using accessibility evaluation tools and frameworks (e.g. WAVE Developer Tools Accessibility Inspector) Desired 1 Experience using assistive technologies (e.g. VoiceOver JAWS Dragon Naturally Speaking ZoomText) Desired 1 Questions No. Question Consultant Answer Question2 Where does your candidate currently reside (e.g. city state) Question3 Resume wise please do not include filler material (e.g. describing a companys core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume Question4 This position is 40 hours per week. Is this understood Question5 Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses Question6 If you elect to please provide your candidates email address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that Question7 This requisition calls for Round 1 virtual interview via Teams then Round 2 inperson interview at The Keystone Building in Harrisburg PA. There is metered onstreet/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. Is this understood Question8 Do you understand and will abide by the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors The consequences of this occurring can and will result in repercussions to you the prime vendor regardless if the candidate works for a subvendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program.