Incident Management
Incident Management
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Salary Not Disclosed
1 Vacancy
Job Description
About Company:
It is a global consulting service and systems integrator that operates in over 90 countries delivering solutions with a unique blend of digital innovation and robust industrystrong processes. With our promise to help our customers scale at speed we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. Our aim is to enable enterprises associates and society to Rise for a more equal world future readiness and value creation.
Job Description:
Managing major incidents
Responsible for handling P1 P2 P3 and P4 Critical Incidents till closure and follow the Incident management process.
Responsible for overall coordination of the incident management process in particular whenever there are major incidents Potential Service impacting Incidents and Non service impacting Incidents.
Coordinating interfaces between incident management and other service management processes
Driving the efficiency and effectiveness of the incident management process
Monitoring the effectiveness of incident management and making recommendations for improvement
Developing and maintaining the incident management process and procedures
Drive and Follow IRC/ PIR calls and follow (Internal Review Committee) process.
Responsible to prepare the IRC/ PIR Slide deck
Update IRC /RCA Follow up actions and follow up till closure
Establish continuous process improvement cycles where the process performance activities roles and responsibilities policies procedures and supporting technology is reviewed and enhanced where applicable.
Experience in Telecommunication Domain is essential and required.
Ready to work in 24*7 support model.
Excellent communication skills and flexible to perform assigned tasks
Responsible for Effective MI Communication to the stakeholders
Prepare and Publish Major incident review and coordinate effectively for RCA resolution with Problem management.
Work in conjunction with respective parties/vendors to drive the improvements and performance.
Qualifications:
Experience in ITIL based service delivery management especially in Incident Management process.
Minimum 7 years of experience in ITIL/ Incident Manager Role.
Must have experience in Telecommunication domain.
Must have very good communication both written and verbal skills.
Good in coordination and communication.
Strong attention to details and technicalities.
Good interpersonal and multitasking skills.
Prompt and accurate status reporting
Job Role: Incident Management
Job Type: Full Time
Work Mode: Work from Office
Experience: 7 Years to 14 Years
CTC Range: 18 LPA to 22 LPA
Location: Indore (Preferred) / bangalore
Notice Period :Immediate to 30 Days & Serving NP
Employment Type
Full Time
