Head of Hotel Operations
Head of Hotel Operations
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Job Description
HE LAKHANI GROUP is a premier hotel development and construction company based in Lisbon specializing in delivering highend complex hotel construction and refurbishment projects.
We are proud to collaborate with The Wyndham Hotels and Resorts a globally recognized hospitality brand renowned for its excellence in creating unforgettable guest experiences. At The Lakhani Group we aim to redefine hospitality by crafting inspiring destinations that blend elegance service and worldclass quality.
If you are passionate about the art of hospitality and aspire to lead in creating exceptional guest experiences join us on this exciting journey. Welcome to hospitality excellence with The Lakhani Group!
Position Overview: Head of Hotel Operations (m/f)
As the Head of Hotel Operations you will oversee all aspects of hotel operations ensuring consistent delivery of exceptional service operational efficiency and financial success. Your leadership will drive the performance of our properties fostering an environment of excellence and innovation aligned with our company s vision and brand standards.
Key Responsibilities
Strategic Leadership:
- Develop and implement operational strategies to achieve business goals and enhance guest satisfaction.
- Collaborate with the executive team on preopening and opening strategies for new hotel projects.
- Develop and implement operational strategies to achieve business goals and enhance guest satisfaction.
Operational Oversight:
- Oversee daytoday hotel operations including front office housekeeping food and beverage and engineering.
- Ensure adherence to brand standards and company policies across all departments.
- Oversee daytoday hotel operations including front office housekeeping food and beverage and engineering.
Performance Management:
- Monitor key performance indicators (KPIs) to assess operational efficiency and guest satisfaction.
- Implement action plans to address any identified challenges.
- Monitor key performance indicators (KPIs) to assess operational efficiency and guest satisfaction.
Financial Accountability:
- Prepare and manage budgets financial forecasts and business plans.
- Drive revenue growth while optimizing cost management.
- Prepare and manage budgets financial forecasts and business plans.
Team Leadership:
- Lead mentor and develop departmental managers and teams to foster a culture of collaboration excellence and accountability.
- Ensure effective recruitment training and retention strategies.
- Lead mentor and develop departmental managers and teams to foster a culture of collaboration excellence and accountability.
Guest Experience:
- Maintain a strong focus on guest satisfaction addressing feedback and complaints to enhance service delivery consistently.
- Maintain a strong focus on guest satisfaction addressing feedback and complaints to enhance service delivery consistently.
Systems and Technology:
- Oversee the implementation and optimization of hotel management systems and processes.
- Stay updated on industry trends and technological advancements to drive innovation.
- Oversee the implementation and optimization of hotel management systems and processes.
Stakeholder Relations:
- Build and maintain relationships with owners partners and key stakeholders to ensure alignment with organizational goals.
- Build and maintain relationships with owners partners and key stakeholders to ensure alignment with organizational goals.
Requisitos
What We re Looking For
Experience:
- 10 years in hospitality with at least 5 years in senior management roles within established hotel chains.
- Proven expertise in hotel operations including peropening and opening experience.
- 10 years in hospitality with at least 5 years in senior management roles within established hotel chains.
Skills and Competencies:
- Strong knowledge of hotel management systems and operational workflows.
- Financial acumen with experience in budgeting forecasting and P&L management.
- Exceptional leadership and interpersonal skills to manage and motivate teams effectively.
- Excellent organizational and strategic planning abilities.
- Fluency in Portuguese and English is required; additional languages are a plus.
- Strong knowledge of hotel management systems and operational workflows.
- Education:Degree in Hospitality Management Business Administration or a related field.
Vantagens
What We Offer
- A competitive salary.
- The opportunity to lead prestigious hospitality projects in collaboration with a worldrenowned brand.
- Professional growth within a dynamic innovative organization.
- A supportive and inspiring work environment where your leadership shapes the future of luxury hospitality.
1. Good sense of responsibility, love of work and dedication; 2.Junior high school education or above.
Employment Type
Full Time
