Closing Coordinator
Closing Coordinator
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Job Description
LOOKING FOR FILIPINO CITIZENS WHO ARE PHILIPPINESBASED CANDIDATES
Position : Closing Coordinator
Working Schedule : 8AM 5PM EST
Salary Range : $1000/month (the final salary will be determined by the candidate's level of experience and at the discretion of the client)
About the role:
The Closing Coordinator will provide support to consumers in completing and processing loan applications timely and assisting customers in meeting their auto loan financing needs. Closing coordinators will be required to collect and verify stipulations needed to fulfill a loan prior to sending it to the lender for funding. There is a one Closing Coordinator to one sales team ratio (average 10 to 12 Loan Specialists per team).
DUTIES AND RESPONSIBILITIES
- Understand and demonstrate the principles of AUTOPAY’s Mission Vision and Values.
- An understanding of the loan process timeline expectations stipulation and contract needs in detail.
- Coordinating the retrieval of required stipulations on an average of 500 loans per month (25 new per day plus following up on those in progress) in conjunction and collaboration with the assigned Loan Specialist.
- Calling and/or notating every loan on assigned team in between a contracting and funded status to acquire missing stipulations.
- Verifying each stipulation received.
- Uploading stipulations received in accordance with AUTOPAY process.
- Answering basic questions regarding the consumer’s loan and escalating to assigned Loan Specialist as needed.
- Working with consumers to update insurance binders as necessary.
- Maintain expected KPIs.
- Additional duties as required.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge Skills and Abilities
- Education: High school diploma or equivalent experience required.
- Experience: Minimum of one (1) year of experience in auto loan or indirect lending preferred but not necessary.
- Language/Communication/Interpersonal: Strong organizational skills with excellent verbal and written communication. Able to understand and create simple correspondence and present information effectively to individuals and small groups.
- Analytical: Detailedoriented with exceptional organizational skills ability to prioritize and work independently. Strong reasoning and critical thinking skills.
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
- Technical: Intermediate level with Microsoft Office keyboarding/computer skills heavy computer and phone usage.
- Other: High level of personal motivation professionalism and integrity required. Ability to exercise discretion and judgment.
- Machine and tools: A person working in this position can be expected to work with a computer workstation and/or laptop and phone.
Employment Type
Full Time
