Network Engineer- RS Meraki F5
Network Engineer- RS Meraki F5
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Job Description
Experience in Datacenter LAN Management
Candidate should have a deep understanding of Cisco Meraki and its protocols.
Minimum of 46 years experience in L1 network Support. Proven ability in learning and upgrading new technologies/technical skills.
Must be able to demonstrate excellent troubleshooting and problemsolving skills. Good communication skills
Good understanding (of L1/L2 Level) of Switching & routing protocols and products like: HP/Nexus Switches DWDM and IPAM.
Analyze/solve application related problems Use advanced network troubleshooting techniques required to analyze and solve applicationrelated problems within large geographically dispersed networks as needed.
Analyze/solve layer 1/2/3 problems Perform troubleshooting techniques to analyze/solve problems Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1 Layer 2 and Layer 3 problems within large geographically dispersed networks.
Analyze/solve protocol routing problems Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed.
Resolve basic application problems Use troubleshooting techniques that are useful in resolving application problems as needed.
ITIL V3 Foundation Certification is desired
Responsible for handling Incident Management
Ensure resolution of most of the incidents and service requests
Ensure resolution or recovery of service ASAP after implementation of solution / workaround for cases.
Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents
Provide required updates to stakeholders involved in case of critical incidents like outages.
24/7 operational environment
Prepare Incident reports for all the businesscritical incidents and unscheduled server downtime.
Participate in Change and Release management.
Implement routine and normal changes
Participate in TAB as and when required or the situation demands
Quality Assurance
Ensure ITSM compliance for all incidents and service calls
Ensure SLA compliance for all incidents and service calls
Ensure usage of documents from the KB for proper resolution of incidents and service calls
Ensure adherence to Incident management standardization codes
Remote Work :
No
Employment Type
Full Time
