Venue Optimisation Executive Permanent
Venue Optimisation Executive Permanent
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Job Description
Job Title:Venue Optimisation Executive
Department:Commercial
Reporting:Venue Optimisation Manager
Location: Vantage Great West Road
Salary: Competitive
Closing Date: 5th December 2024
Regulated Role: No
Brentford FC is a bit different to other Premier League football clubs. We put our fans first we are a true community club and while we are financially sustainable we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development inclusion and not being afraid to think differently.
Being progressive humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.
We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas solve problems and ultimately grow Brentford FC.
We play in a brandnew stadium 15 minutes from Heathrow in vibrant west London.
We will never forget where we have come from but we are excited about the future that lies ahead.
Come join us.
Inclusion Statement
Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability we welcome and encourage applications from qualified candidates including those from underrepresented groups such as those from ethnically diverse backgrounds women those from the LGBTQ community and those with disabilities.
Safeguarding Statement
Brentford FC is committed to equality the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club safeguarding is everyones responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the clubs commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.
Please note that where appropriate for the role you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at
Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.
If the role you are applying for involves regulated activity and you have been shortlisted for a first stage interview you will be asked to fill out a Declaration of Offences Form.
The Role of the Venue Optimisation Executive
The successful candidate will have:
Main Accountabilities
- To ensure that any concerns you observe or are raised with you in your role are shared with the Safeguarding Team through appropriate channels.
- Deliver and support the Venue Optimisation Manager and Head of Venue Optimisation with a gotomarket sales strategy for the venue optimisation team and deliver on KPIs as directed
- Ensure industryleading service is achieved at the stadium box office
- Maintain complete knowledge of product offering to maximise sales and capture new opportunities
- Develop comprehensive understanding of the ticketing system and its capabilities to maximise opportunities for innovation
- Show initiative and solve problems efficiently and effectively
- Maintain and update club CRM system
- Daily updates and reporting to Venue Optimisation Manager/Team Leader
General Club Accountabilities
- To ensure compliance with all relevant Club policies including health and safety policies and with specific reference to the data regulations.
- To ensure compliance with all relevant legal regulatory ethical and social requirements.
- To ensure compliance with the Clubs Safeguarding Policy and processes.
- To ensure compliance with the Clubs Code of Conduct.
- To promote equity diversity and inclusion at the Club in line with our EDI strategy
- To build and maintain good working relationships both internally and externally always maintaining a professional image when representing Brentford FC
- To keep confidential any information gained regarding the Club and its personnel.
- To always maintain a flexible approach to work.
- Any other relevant tasks and duties as directed by your line manager.
Person Specification Essential Characteristic
- Exposure to a similar role within an outbound sales environment
- Previous exposure of working within a B2C and B2B sales environment
- Exposure to a ticketing environment and with ticketing systems
- Ability to work proactively and collaboratively with others within the organisation to provide a highquality ticketing and venue experience for fans and other ticket purchasers
Person Specification Desirable Characteristics
- Previous exposure to different ticketing systems Ticket Master system would be an advantage
- Desire for continuous personal improvement
Key Internal Relationships
- Operations
- Premium Services
- Marketing Services
Employment Type
Full Time
