Field support
Field support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing enduser support that includes:
- Install and Configure desktops laptops mobile devices and associated Peripherals and related Software.
- Perform Break Fix Desk Side Support IMACDs Data Migration Refreshes etc.
- Perform onsite updates Configuration changes or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to enduser requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of enduser support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform enduser support related security and controls and compliance related tasks such as access reviews risk assessments controls verifications facility inspections maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements maintenance and upgrades.
- Provide IT support for onsite or offsite events and meetings including site setup coordination with venue IT/AV contacts and standby support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide Oncall support if required outside business hours on a rotational basis
- Provide Hand and Feet support for network data and voice devices.
Employment Type
Full Time
