IT Apps Support Lead
IT Apps Support Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FILINVEST COMPANY: CORPORATE TECHNOLOGIES INC.
JOB SUMMARY:
The Lead IT Application Support provides leadership to manage the daytoday delivery of application support across multiple applications. Primary responsibilities include application support problem management as well as application maintenance. He/She ensure that the business application systems are developed maintained and supported in order to achieve the efficient and effective delivery of services and information.
DUTIES AND RESPONSIBILITIES:
LEADERSHIP
1. Leads an individual or team ensuring they meet and exceed SLAs (Service Level Agreements)
- Adheres to group standards and drives compliance across the group
- Ensures all service requests are allocated to individual team members based on skills and availability of resources
- Tracks requests to closure in order to meet SLAs or commitments
- Escalates Very High (VH) failures and severe performance issues and endeavors resolution of critical issues
TECHNICAL
1. Provides Implementation/Rollout Support
- Provide support in delivering the system into production via established changed management/version control processes
- Provide support to users during system rollout
2. Provide Maintenance Support
- Prioritize and resolve daytoday system issues and client requests according to standard processes
- Provide alternative solution or workaround as needed
- Monitor and manage SLAs
- Initiate service improvement actions
- Effectively manage client expectations and escalate where appropriate
EDUCATIONAL ATTAINMENT
College degree preferably in Computer Science Computer Engineering BS Information Technology (or related 4year course)
WORK EXPERIENCE
- Minimum of 1 year experience supporting application systems
- Minimum of 1 year experience in VB.NET and MS SQL/MySQL
- Experience in one or more of the following technologies will be an advantage: HTMLS Cascading style sheet (CSS) Adobe ColdFusion 10 Delphi Programming Language Java/PHP Scripting
- Exposure to delivering enterprise level business wide support services
Employment Type
Full Time
