Help Desk Specialist
Help Desk Specialist
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$ $ 32800 - 41600
1 Vacancy
Job Description
HELPDESK Job Description
Ambit Solutions is looking to hire a fulltime Help Desk Specialist for a fastgrowing technology company in Birmingham. Our ideal candidates are those who display honesty and integrity enjoy working within a team environment and are interested in VOIP. We offer very relaxed and flexible work surroundings conducive to employees with a family or personal focus. Ambit also offers benefits and an oncall bonus structure.
Ambit Core Values :
Faith and Family First
Diligence Discipline and Direction
Honesty and Integrity Matter
See and Serve Others
Position Requirements :
High attention to detail
Fast selflearner with a strong desire to learn
Proficient use of the English language
Excellent typing and written skills
Excellent communication skills
Problem Solver
At least 35 WPM typing skills required
Preferred:
Previous experience with VoIP (FreePBX Cisco Call Manager Shoretel Mitel) or similar technology
Previous experience in a high call/ticket volume office
Passionate about technology with a desire to learn more about networking & VoIP
Ability to diagnose and resolve complex technical/networking issues; familiarity with Linux is not required but certainly a plus.
Job Duties:
Respond to client queries both over the telephone and via email as they relate to VoIP telephone systems technical problems associated with Local Area Networks (LAN) Wide Area Networks (WAN) and specific client telephony platforms including asking probing questions to determine the nature of the problem(s) multitasking to troubleshoot technical issues and researching and problemsolving until the issue is resolved
Be proficient in using FreePBX / Asterisk to assist with client requests and to suggest possible solutions to clients
Serve as the first point of contact to research and resolve complex/advanced tickets
Follow up with customers to ensure the issue has been resolved
Take initiative to grow in knowledge and gain training for advanced troubleshooting related to VoIP technology Linux and FreePBX and Asterisk software
Identify and suggest possible improvements on procedures
Job Type: Fulltime
Pay: $33280.00 $41600.00 per year
Benefits:
401(k)
Dental Insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8hour shift
Monday to Friday
On call
Education:
High school or equivalent (Required)
Experience:
Customer service: 2 years (Preferred)
Language:
English (Required)
Ability to Commute:
Hoover AL (Required)
Employment Type
Full Time
