Assistant Front Office Manager
Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position
The Assistant Front Office Manager is responsible for overseeing and supervising the operations of Front Desk Guest Services Concierge and Night Audit.
Responsibilities
- Ensures that all Front Office Policies and Procedures are adhered to.
- Ensures VIP procedures are being met or exceeded on a daily basis for all Guests.
- Coordinates the Arrival Stay and Departure experience for all Guests.
- To understand and promote the hotels and departmental vision.
- Lead by example and sustain an environment of Respect Integrity Teamwork Empowerment and positive Colleague relations.
- Develop and maintain standards for the department while adhering to Accors standards.
- Provide direction and support to Guest Relations Managers Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles.
- Ensure that all Front Office team members have the supplies needed to perform their duties.
- Communicate and liaise effectively with other leaders in the department and hotel.
- Responsible for balancing operational administrative and Ambassador needs.
- Responsible for ensuring consistency in exceeding guest service expectations.
- Energize the brand by promoting our Guest loyalty program.
- Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines.
- Communicates through preshift logs emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.
- Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded.
- Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office Ambassadors.
Qualifications :
- A degree or Diploma in Hospitality Management is an asset or Bachelors degree and/or diploma in Hospitality or another related field.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
