Learning and Development Manager

• Support the Talent & Culture Manager in managing the Talent & Culture operation including the functional areas of Recruitment Benefits Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
• Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies practices and procedures in response to and anticipation of our external environment and competitors.
• Act as an internal consultant to provide expert coaching and direction on  Talent & Culture policy programs and employment standards
• Counsel and coach all colleagues on job related issues career development and performance management.
• Support uphold and guide the hotel philosophies concerning hiring employee relations supervision and disciplinary action to result in consistent application of policies and procedures. 
• Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.

• Coordinate the annual hourly and salary compensation reviews.
• Manage Talent & Culture projects together with the Talent & Culture Manager as required.

• Champions training and development at all levels for the property.
• Ensures all Pullman Hotels and Resorts/ AccorHotels standards are implemented and adhered to
• Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met in conjunction with the training committee.
• Ensures each new Heartists attends the mandatory induction program.
• Facilitates Heartist Campaign 14 and 58 during as per required timeframes.
• Maintains up to date Job Descriptions for each position in the hotel.
• Maintains up to date Individual Training Plans for each position in the hotel.
• Oversees Hotel Training committee and Departmental Trainers.
• Oversees the Employment Equity committee as appointed Management representative and oversees the completion of the annual Equity Reports with the assistance of the T&C Manager in consultation with the  EE committee.
• Ensures all new hires receive an up to date job description initial training outline and professional development interview from their leader.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Coaches Heartists at all levels regarding training and educational opportunities.
• Assists in the implementation of new corporate initiated programs as directed.
• Responsible for Hotel Educational Assistance Policy administration communication and produces usage reports accordingly.
• Promotes AccorHotels learning capabilities.
• Attends hotel shift briefings and takes part in the hotel Duty Manager Program.
• Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
• Champions the Charity Committee and all Corporate Social Investment Projects.
• Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
• Creates and implements new Talent & Culture programs as needed.
• Coordinates and Updates the EES Action Plan for the Talent & Culture Department other Departments and the Hotel.
• Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
• Supports the Talent & Culture Coordinator/Administrator with overseeing the operation maintenance and hygiene of the staff change rooms and staff cafeteria.

Qualifications :

Grade 12

A Diploma in Human Resources Development will be an advantage

Remote Work :

No

Employment Type :

Fulltime