Responsible for overall supervision planning controlling and coordination of all activities of the assigned outlet.
Establish and maintain seamless coordination & cooperation with all department to ensure maximum cooperation productivity and guest service.
Monitor and supervise service flow in the assigned outlet.
Any matter which may effect the interests of hotel should be brought to the attention of the Management.
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Build a good relationship with guests or regular patrons. Try to remember individual patrons names and their preferences to extend a personalized service
Handle guests complaints and comments tactfully and efficiently
Handle all administration work pertaining to cashier/bar operation requirement and companys policies
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