Customer Care Specialist
Customer Care Specialist
Posted on :
27-11-2024
Employer Active
1 Vacancy
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Job Description
Position: Customer Care Specialist with German
Location: Zagreb/ Remote Croatia
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels
- Navigate internal and external documentation and resources to provide worldclass service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify troubleshoot and communicate emerging trends and patterns in accomplished issues
- Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere.
REQUIREMENTS:
- Native or fluent in German (C1 level) with strong proficiency in both written and spoken communication
- Proficient in using standard PC applications
- Strong flexibility professionalism resilience selfsufficiency and reliability
- Excellent communication and teamwork abilities
- Understanding of credit cardrelated concepts
OFFER:
- Excellent remuneration package based on experience skills and performance
- Indefinite contract
- Private health and life insurance
- Working schedule: MonFriday: 8AM8PM
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Gross 1430 EUR 1430 EUR 55 EUR meals 15 EUR WFH (per month)
- 22 Nov / 12 Dec
- remote from Croatia or in the office in Zagreb
- Criminal record check. medical check must be perfermed before CVQ start otherwise the contract will be only for 1 month at first. Coverage 08:00 AM 08:00 PM CET / MondayFriday
During Training: 08:30 AM 04:30 PM CET. initial training of 1 week: 5 days training / 5 days nesting / production; additional training will be provided in the following weeks
Employment Type
Full Time
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