Manager of Field Operations - Connecticut
Manager of Field Operations - Connecticut
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
The Manager of Field Operations responsibilities are to manage technicians in the Meriden CT market and to provide quality residential and business communications services on a profitable basis while adhering to company policies procedures and directives. Develop and maintain an aggressive knowledgeable customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customers expectations.
Role and Responsibilities
- Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential business central office as well as design services and splicing activities.
- You will serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
- This includes a major emphasis on training coaching and development of employees with regards to new processes and quality standards customer contact safety expense control and technical skills.
- Will be responsible for leading a team of technicians who meet attendance and performance standards.
- Will represent CS and Frontier with customers and governmental agencies.
- Celebrates successes appropriately uses rewards and recognition.
- Motivates team for continuous improvement and achievement of maximum performance.
Preferred Qualifications
- 2 years of experience managing teams within a telecom technical environment.
- 2 years of experience with installation maintenance and repair of POTS and HSI.
- 2 years of experience with Excel email and legacy systems.
- Duty Management work will be scheduled on a rotation basis and pager duty will be required.
- Requires varying tours and hours including possible mandatory overtime and holidays.
- Must perform work with minimal supervision.
- Must be able to prioritize multiple projects and perform under pressure.
- Must negotiate timeframes for completion and meet critical deadlines.
- Must be willing and able to work with other coworkers to complete job assignments.
Compensation
This is a fulltime salarybased position.
**We offer health vision and dental insurance PTO and 401k.
Employment Type
Full Time
