Afrikaans Customer Support Executive
Afrikaans Customer Support Executive
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Job Description
As an Afrikaans Customer Support Executive you will be responsible for providing outstanding customer service to our Afrikaansspeaking customers. You will be the first point of contact for customer inquiries troubleshooting issues and resolving complaints in a professional and timely manner. This role requires fluency in Afrikaans and a strong understanding of customer service best practices.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries concerns and complaints via phone email live chat or social media in Afrikaans ensuring clear and accurate communication.
Issue Resolution: Identify and resolve customer issues in a prompt and efficient manner ensuring high customer satisfaction.
Product Knowledge: Maintain a deep understanding of our products services and policies to effectively assist customers with any questions or problems they may encounter.
Record Keeping: Accurately log customer interactions feedback and complaints into the customer support management system (CRM).
FollowUp: Proactively follow up with customers to ensure issues are resolved and customers are satisfied with the service provided.
Quality Assurance: Ensure that all interactions align with the company s quality standards and provide a consistently positive experience for our Afrikaansspeaking customers.
Collaboration: Work closely with other departments (such as Sales Technical Support and Marketing) to ensure that customer needs are fully met.
Continuous Improvement: Provide feedback and suggestions to improve customer support processes systems and products based on customer interactions.
Requirements
Fluency in Afrikaans (both written and spoken) is essential; proficiency in English is also required.
Previous Customer Support Experience: At least 12 years of experience in a customer service or support role preferably in a call center or customer support environment.
Communication Skills: Excellent verbal and written communication skills with the ability to explain complex issues in a clear and concise manner.
ProblemSolving Ability: Strong analytical skills to identify problems and provide effective solutions.
TechSavvy: Comfortable using customer support tools CRM systems and other software applications.
CustomerCentric Mindset: A passion for helping others ensuring customer satisfaction and building strong relationships.
Patience and Empathy: Ability to remain calm and empathetic while handling customer complaints or challenging situations.
Attention to Detail: Accuracy in logging customer queries requests and ensuring followup actions are taken.
Flexible and Adaptable: Ability to handle a variety of tasks and quickly adapt to changing customer needs and priorities.
Preferred Qualifications:
- Previous experience in a customer service role within the specific industry e.g. ecommerce technology telecommunications.
- Familiarity with customer support software (e.g. Zendesk Freshdesk etc.).
- Knowledge of additional languages is a plus.
Bachelors degree in Business Administration or a related field. 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. Exceptional verbal and written communication skills. Good problem-solving abilities. A customer-oriented individual. Ability to meet deadlines and prioritize tasks. Excellent negotiation and sales skills. Outstanding interpersonal and organizational skills. Excellent phone etiquette and active listening abilities. A quick learner and exceptional ability to make decisions
Employment Type
Full Time
