Finance Executive Accounts Receivable Refunds - Mumbai Location - 2 years of exp
Finance Executive Accounts Receivable Refunds - Mumbai Location - 2 years of exp
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Job Description
This role involves handling financial transactions specifically processing refunds for cancelled or failed trips across various platforms such as payment gateways deposit accounts wallets gift cards and NEFT. It includes addressing customer complaints and queries through Zoho and email managing internal customer service team inquiries and ensuring accurate transaction data is maintained.
What you ll do:
Processing offline refunds to the customer s account on payment gateway for the cancelled / Failed trips.
Processing the refunds on payment gateways Deposit Account wallet (if any) Gift Card and through NEFT
Handling customer complaints queries and escalation on Zoho tool and on email
Handling Internal CS team s queries
Maintaining accurate data of the processed transactions
Maintaining and Saving payment gateway files on a daily basis
Payment Gateway / MID Reconciliation
General Ledger Accounting
Passing Bank entries and entries open in Bank Reconciliation.
Monthly book close
Supporting Yearly Audits for the Group
Requirements
Proficiency in all Microsoft Office especially expertise in Excel.
Knowledge of Payment gateway
Working knowledge in any accounting package will be preferred.
A Candidate with experience in Ecommerce would be preferable
Strong interpersonal and communication skills (Mandatory written communication)
Being a team player and ability to lead a high performing team.
Ability to organize and prioritise.
Qualification Graduate in Commerce or MBA in Finance
Minimum Eligibility Criteria Candidate should have minimum 1 to 2 years of work experience in Refunds team Finance accounting and reconciliation
Expertise in MS Excel
Location Mumbai
Benefits
1 to 2 years of work experience in Refunds team, Finance, accounting and reconciliation
Education
Graduate in Commerce or MBA in Finance
Employment Type
Full Time
