drjobs Front Desk Officer

Front Desk Officer

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1 Vacancy
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Job Location drjobs

Port Harcourt - Nigeria

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
  • Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
  • Assist as required to screen calls for reservations.  Ensure accurate up to date information is given.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors

Qualifications :

  • Associates or bachelors degree in a related field.
  • Prior experience as a receptionist or in a related field.
  • Consistent professional dress and manner.
  • Excellent written and verbal communication skills.
  • Competency in Microsoft applications including Word Excel and Outlook.
  • Good time management skills.
  • Experience with administrative and clerical procedures.
  • Able to contribute positively as part of a team helping out with various tasks as required.

 


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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