Flemish Customer Lifecycle Manager
Flemish Customer Lifecycle Manager
Posted on :
25-11-2024
Employer Active
1 Vacancy
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Job Description
Location: Malaga Spain
Languages: Flemish (Native) English (Fluent)
Work Schedule: 39 hours per week Monday to Friday 9:00 AM to 6:00 PM
Work Arrangement: OnSite
Role Overview
We are seeking a dynamic Customer Lifecycle Manager to join our team in Malaga. As a key point of contact for our Flemishspeaking clients you will oversee the entire customer journey ensuring satisfaction and loyalty from onboarding through retention. Your role is pivotal in driving longterm relationships and delivering outstanding customer experiences.
Key Responsibilities
- Manage the customer lifecycle process including onboarding engagement and retention strategies.
- Act as the primary contact for Flemishspeaking clients providing tailored support and addressing inquiries or issues.
- Develop and implement customer success strategies to maximize satisfaction and retention.
- Proactively identify upsell and crosssell opportunities to drive growth.
- Collaborate with internal teams (e.g. Sales Marketing and Product) to align on customer needs and provide seamless solutions.
- Analyze customer data and feedback to identify trends and recommend improvements to processes and services.
- Handle escalations with professionalism and efficiency ensuring swift resolution.
- Maintain detailed and accurate records of customer interactions and outcomes using CRM tools.
Qualifications
- Nativelevel proficiency in Flemish and fluent in English (written and spoken).
- Proven experience in customer lifecycle management account management or a similar role.
- Strong communication and interpersonal skills with the ability to build trust and rapport with clients.
- Analytical mindset with experience in datadriven decisionmaking.
- Proficiency in CRM software and Microsoft Office Suite.
- Goaloriented with excellent organizational and timemanagement skills.
- Ability to thrive in a fastpaced collaborative environment.
What We Offer
- Competitive salary with performancebased bonuses.
- Comprehensive training and onboarding program.
- Opportunities for professional growth and development.
- A vibrant multicultural work environment in the beautiful city of Malaga.
Employment Type
Full Time
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