Customer Support Specialist
Customer Support Specialist
Posted on :
25-11-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Handle customer inquiries through various channels (phone email chat).
- Resolve issues related to products or services promptly and professionally.
- Provide clear information about company features pricing and policies.
- Record interactions and ensure accurate documentation in the CRM system.
- Escalate technical or complex issues to the appropriate teams.
- Collaborate with other departments to ensure a seamless customer experience.
Requirements:
- Native Spanish speaker with good English proficiency (B2 or higher).
- Excellent communication skills and a strong customerfocused mindset.
- Previous experience in customer support or a similar role is a plus.
- Ability to resolve problems quickly and efficiently.
- Basic proficiency in using technology tools and CRM systems.
What We Offer:
- Fulltime contract.
- Competitive salary with performancebased bonuses.
- Additional benefits including:
- Private health insurance.
- Paid initial training and opportunities for professional growth.
- Employee support programs (wellbeing and mental health).
- Work in a multicultural environment in the heart of Lisbon.
- Work schedule: Monday to Friday with occasional rotating shifts.
- Opportunity to work in a leading company with an inclusive and dynamic workplace.
Employment Type
Full Time
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