Position Description:
* Proceeds with all daytoday functional specific operations and applies IT systems.
* Prepares specialized routine report and correspondence and/or statistics.
* Maintains records and filing systems; types and/or enters data into computer systems including Office application or specialized software packages.
* Completes routine reports in order to support decision processes in the area assigned.
* Performs the administration of programs projects and/or processes specific to the organization unit served.
* This position can be found in a number of organization settings / job families incl. EHS R&D Marketing IT Sales Legal Project Management HR Finance Customer Services et al.
Key Responsibilities:
Deliver full range service in a defined and focused technical or administrative area of work while clear input / output relations and generic and /or work specific guidelines procedures are given or available.
Positions need basic level of theoretical and practical know how skills and typically some level related years of experience in specialized processes techniques and systems used in office production or lab environment.
Position operates major parts or full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and noncomplex practical enquiries and procedures from internal or external customers
Deliver a limited range of practical technical operative and/or clerical processes within an area of work.
Knowledge of standardized work routines and methods general facts and information is necessary usually acquired through training on the job.
Position operates with dedicated limited range of user interfaces or functionalities in standardized software programs strictly related to their specific processes.
Customer Services functions gather and file information gained in routine customer contact calls.
Higher level:
Handling inbound calls in basic 1st level support situations while handling majority of request in the basis of given procedures.
Lower level: Outbound calls operating with given frame of structured information requested.
Experience:
2 year vocational training up to 1 year experience needed