In Home Sales Representative

Roles and responsibilities

1. Customer Service and Sales Support:

• Assist Customers: Provide friendly, knowledgeable, and personalized assistance to customers, helping them find the right home products based on their needs, preferences, and budget.
• Product Recommendations: Offer expert advice and recommendations on products, explaining the features, benefits, and uses of home appliances, furniture, decor items, and other products.
• Promote Sales and Upsell: Actively promote special offers, sales, or seasonal promotions to encourage purchases. Upsell additional items like accessories, warranties, or related products (e.g., selling cleaning accessories with home appliances).
• Answer Customer Inquiries: Address questions regarding product specifications, availability, warranties, return policies, and delivery options. Handle any customer concerns or objections with professionalism.

2. Product Knowledge and Presentation:

• Maintain Product Knowledge: Stay up-to-date with the latest home products, trends, and new arrivals in the department. Understand the features, functionality, and benefits of all items being sold.
• Demonstrate Products: If applicable, demonstrate how certain products work, such as home appliances or furniture, providing customers with an in-depth understanding of the product before purchase.
• Ensure Attractive Displays: Ensure that the products are well-displayed and organized in the store, creating appealing product layouts and effective merchandising to enhance the customer experience.
• Keep Track of New Stock: Stay informed of new stock arrivals and keep track of inventory levels for home department items.

3. Sales Performance and Target Achievement:

• Achieve Sales Targets: Work to meet or exceed individual and department sales targets. This may involve daily, weekly, or monthly sales goals that are set by store management.
• Report Sales Activities: Record and track daily sales transactions, customer inquiries, and follow-up activities. Report to the department manager on progress towards meeting sales goals.
• Maintain Sales Metrics: Keep track of key performance metrics, such as average transaction value (ATV), conversion rate (the number of visitors who make a purchase), and sales volume.

4. Customer Relationship and Follow-Up:

• Build Customer Relationships: Establish rapport with customers to foster loyalty and repeat business. Offer personalized follow-ups to customers who have previously made purchases or shown interest in particular items.

Desired candidate profile

• Product Knowledge: In-depth understanding of the features, benefits, and uses of home-related products like appliances, furniture, and decor.
• Sales Skills: Ability to sell and upsell products, meet sales targets, and influence customer decisions effectively.
• Customer Service: Excellent communication and interpersonal skills to provide high-quality service, build relationships, and resolve complaints or issues.
• Problem Solving: Ability to address customer concerns, suggest alternatives, and solve problems related to product availability, returns, or warranties.
• Attention to Detail: Accuracy in pricing, product placement, and transaction processing, as well as the ability to track inventory and report product issues.
• Organization and Time Management: Capable of multitasking and maintaining a clean, organized environment while meeting sales goals and customer demands.
• Teamwork: Ability to work well with other salespeople, department managers, and store staff to achieve departmental and store-wide objectives.
• Tech-Savvy: Familiarity with POS systems, inventory management software, and other digital tools used for sales tracking and customer management.