Project Manager
Project Manager
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Job Description
Project Manager
Columbus Ohio
Required Skills : Must Haves: Significate experience implementing an enterprisewide call center platform Experience leading complex multi team company project management teams Experience maintaining strong relationships with stakeholders that fosters solid collaboration Demonstrated ability to be successful in a highpressure demanding work environment Proven ability to communicate and creatively problem solve with various levels of leadership and staff
Position Overview
- Contract Duration: 1 Year
- Work Arrangement: Hybrid
Role Summary
The Project Manager will lead the implementation of an Enterprise Contact Center Project managing multiple technologies and stakeholder groups. This role requires a seasoned PM who can effectively coordinate various teams and resources particularly in a healthcare setting.
Key Responsibilities
- Project Management: Oversee all phases of the project life cycle including initiation planning execution and closure.
- Scope Development: Define project objectives collaboratively with stakeholders and ensure formal acceptance of project scope.
- Requirements Elicitation: Validate technology solutions and gather requirements through interviews workshops and analysis.
- Team Coordination: Manage crossfunctional teams ensuring collaboration among IT Financial Services and Patient Services.
- Communication: Develop communication plans and serve as the primary liaison among stakeholders to report project health and progress.
- Budget Planning: Assist in budget preparation and ensure proper billing of project costs.
- Quality Management: Ensure project quality through regular reviews of deliverables against established requirements.
MustHave Qualifications
- Significant experience in implementing enterprisewide call center platforms.
- Proven track record in leading complex multiteam project management efforts.
- Strong relationship management skills to foster collaboration with stakeholders.
- Ability to thrive in highpressure environments.
- Excellent communication and problemsolving skills across all leadership levels.
- Familiarity with healthcare IT delivery is a plus.
Preferred Experience
- Experience with NICE Contact Center or similar technologies.
- Background in Unified Communications and managing complex upgrades.
- Candidates with experience from Cisco or its partners (e.g. Presidio) are highly desirable.
Key Competencies
- Influencing and leading
- Relationship management
- Planning and organizing
- Critical thinking and problemsolving
- Effective communication
- Adaptability
Employment Type
Full Time
