Director of IT
Director of IT
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Maintain harmonious and professional relationship with all departments
- Must have strong interpersonal skills and be able to relate to all levels of management.
- Must be able to assist hotel guests with technical requirements and issues.
- Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
- Experience in Project Management hospitality applications PMS HSIA POS is preferred.
- Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
- Ensure critical systems specifically Front Office Property Management System and Food & Beverage Point of Sales computer systems are available twentyfour (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Establish and maintain system security procedures consistent with control requirements and corporate policy.
- Maintain accurate records of system files; software and hardware issues and service requirements.
- Maintain effective support for end user support process other systems including back office sales & Marketing and Talent & Culture applications or any other property application.
- Knowledge of specific hospitality industry applications and interfaces (i.e. Opera Delphi Back Office Spa HR systems etc) is desirable.
- Responsible for network support & security of Hotel network Active Directory maintenance Server Infrastructure maintenance Network Infrastructure maintenance wired & wireless Network protection & failover tools implementation (Firewall web security multihoming devices etc).
- Establish and maintain test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
- Good knowledge and support for Desktop OS and applications.
- Provide direct guest support and quality support to function rooms and conference services.
- Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts contract negotiations and bidding process.
- Highest level of integrity and transparency
- Strong interpersonal and relationshipbuilding skills and a team player with high energy levels to work with crossfunctional teams negotiate for resources and influence stakeholders
- Strong written and verbal communication skills to prepare and deliver reports projects effective presentations and facilitate meetings
- Strong problemsolving decisionmaking conflictresolution and strategicthinking skills
- Promote a continuous learning environment that creates an atmosphere for professional development opportunities
- Apply an ethical approach to influence the outcome of situations
- Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
- Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
Compensation: $110000 $125000 per annum
Qualifications :
- University or College degree major in IT
- Five years experience in hotel IT
- Minimum two years experience as Hotel Director of IT
- Project Management and knowledge of hospitality applications PMS HSIA POS are assets.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
