General Manager - Nungwi Dreams by Mantis
Posted on :
21-11-2024
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1 Vacancy
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Job Description
General Manager
The General Manager will lead strategic planning to ensure the successful operation of the resort. This role encompasses fostering a culture of excellence diversity and inclusion with a strong focus on delivering exceptional guest experiences and achieving financial objectives. His/her leadership will extend to community engagement building strong relationships with local stakeholders and shareholders and serving as a brand ambassador for Mantis. This role will champion sustainability and ecotourism initiatives integrating responsible practices into all aspects of operations. The goal is to achieve operational excellence maximise guest satisfaction promote environmental stewardship and set a benchmark in the hospitality industry.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate innovative team.
- Achieve success with a forwardthinking excellencedriven company.
Key Responsibilities:
- Operational Management: Oversee the daytoday operations of the resort and develop and implement operational policies procedures and protocols to ensure efficiency and compliance with regulatory requirements. Monitor and assess key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance operational efficiency. Maintain elevated standards of cleanliness maintenance and safety across the resort.
- Guest Relations: Foster a culture of exceptional customer service and guest satisfaction by managing daily operations and ensuring rigorous standards of cleanliness maintenance and safety. Address guest inquiries feedback and complaints promptly resolving issues effectively to ensure positive outcomes. Implement initiatives to enhance guest experiences and encourage loyalty such as personalised services special promotions and exclusive amenities.
- Financial Management: Develop annual budgets and financial plans forecasting revenue and expenses to achieve profitability goals. Closely monitor financial performance analysing variances and implementing corrective measures as needed. Negotiate with suppliers vendors and service providers to optimise costeffectiveness while maintaining high service standards.
- Human Resources Management: Recruit train and nurture a competent team fostering a culture of collaboration accountability and continuous development. Conduct regular performance evaluations offering constructive feedback coaching and support. Implement strategies to engage employees recognise achievements and create a positive and productive work environment.
- Marketing and Sales: Design and execute marketing strategies to increase occupancy rates drive revenue and strengthen the resorts brand image. Work with the sales team to identify and pursue opportunities for business growth including corporate partnerships group bookings and special events. Stay informed about market trends competitor activities and customer preferences to refine marketing and sales strategies.
- Regulatory Compliance: Ensure adherence to relevant legislation regulations and industry standards including health and safety employment and licensing requirements. Maintain accurate records and documentation to support compliance efforts conducting regular audits and inspections as needed. Implement risk management protocols to minimise liabilities and provide a safe environment for both guests and staff.
- Strategic Planning and Leadership: Drive the development and execution of strategic initiatives to promote business growth improve operational efficiency and enhance the resorts competitive position. Encourage a culture of innovation and continuous improvement aligned with Mantiss values and commitment to sustainability.
- Environmental and Social Responsibility: Lead sustainability initiatives to ensure the resort operates in an environmentally responsible manner. Collaborate with local communities to support conservation efforts and promote the socioeconomic development of the region.
- Internal & External Communication: Establish and maintain effective communication and collaboration with the owning company to align goals and objectives. Provide regular updates on resort operations and performance addressing challenges and opportunities proactively. Uphold the values and standards of Mantis contributing to a mutually beneficial partnership.
Qualifications :
- Work Experience: Previous experience in managing resorts preferably in East Africa or an island concept.
- Education: Diploma or degree preferably in hospitality or a related field.
- Communication Skills: Fully proficient in English with excellent communication and presentation abilities. Additional languages are a plus.
- Sustainability Passion: Dedicated to sustainability environmental care ecotourism and creating unforgettable guest experiences.
- Business Acumen: Strong experience in revenue management and finance resultsfocused with a commitment to quality guest service and team building.
- Profile: Demonstrates a professional demeanour and strategic outlook with an entrepreneurial mindset. Engaging friendly and charismatic with a natural ability to connect with guests and colleagues.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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