Overnight Royal Service Agent PBX Communications
Overnight Royal Service Agent PBX Communications
Posted on :
21-11-2024
Employer Active
1 Vacancy
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Job Description
Overnight Royal Service Agent
Reporting to the Royal Service Manager responsibilities and essential job functions include but are not limited to the following:
What you will be doing:
- Consistently offer professional friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering
- Maintain and monitor the Royal Service software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel Handle and distribute faxes voice messages and written messages for internal and external Guests
- Have full knowledge of the hotels emergency procedures
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Opportunity for advancement into Night Audit relief
What is in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee
Qualifications :
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional standing kneeling pushing pulling lifting
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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