Royal Service Manager
Royal Service Manager
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
Reporting to the Director Front Office responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Lead and manage all aspects of the Royal Service department and ensure all service standards are followed
- Ensure updating and the maintenance of the hotels telephone system is completed
- Communicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfaction
- Check and approve monthly telephone statements
- Have a complete knowledge of the hotels emergency procedures
- Handle Guest concerns and react quickly logging and notifying proper areas
- Establish and maintain an effective communication process with all departments in particular with Front Office Housekeeping and Engineering
- Conduct regularly scheduled departmental meeting
- Manage the departmental budget
- Balance operational administrative and Colleague needs
- Follow all safety policies
- Other duties as assigned
What is in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee
Qualifications :
- Previous leadership experience in a similar capacity required
- Previous PMS experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Previous leadership experience in a similar capacity required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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