Manufacturing Salesforce Customer Service MLEU Consulting
Manufacturing Salesforce Customer Service MLEU Consulting
Posted on :
22-11-2024
Employer Active
1 Vacancy
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Job Description
Level : Con & S Con
Location : Chennai or Bangalore
Notice Period : Immediate to 30 days ONLY
Position Summary:
- This position will provide advisory services to manufacturing clients
- Cognizant Consulting (CC) provides Strategic & Operational consulting services creates IP and drives Business Solutions for Clients
- Cognizant has CC Units across the industry segments Banking Financial Services Insurance Healthcare & Life Sciences Retail/Consumer Goods & Manufacturing Logistics Energy & Utilities (MLEU) Communications Information Media & Entertainment
- Position is open within the Manufacturing Logistics Energy & Utilities (MLEU) Consulting unit.
Primary Job Responsibilities:
Ideal candidate would be responsible for:
- Implementing and optimizing Salesforce Customer Service Console to create a unified entry point for all needed information and daily activities integrating data from Salesforce and nonSalesforce applications.
- Enhancing customer service processes to ensure seamless digital service and positive customer interactions.
- Developing and maintaining customer service metrics and KPIs to monitor performance and drive continuous improvement
- Oversee endtoend product lifecycle from ideation to deployment aligning product vision with business goals.
- Collaborate with client stakeholders to define business requirements create detailed user stories and prioritize product backlog
- Work closely with cross functional teams for successful project execution
- Interact & work with senior customer leaders to build the Practice & win Consulting engagements
- Generate proactive proposals to address client issues & present to the clients guide teams on proposal & presentation creation and positioning.
Competencies:
(Necessary skills for this role)
- Extensive experience in manufacturing segment preferably in a Consulting capacity
- Basic understanding of change management principles
- Established track record of delivering consulting engagements
- Experience in agile methodology as a product manager
- Experience in data analysis using tools like SQL
- Business analysis and requirements gathering
- MBA with an excellent academic background (preferred)
Employment Type
Full Time
Key Skills
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