Customer Support Representative
Customer Support Representative
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Job Description
Customer Service Representative (Turkish Market)
Location: Hybrid / Remote / Onsite (Lisbon)
Join a Global Team in Beautiful Portugal!
Are you ready to take your customer service skills to the next level in one of Europes most exciting destinations Whether youre based in Portugal or planning to relocate we want you to be part of our growing international team!
Were looking for enthusiastic Turkish Customer Service Advisors who are ready to provide topnotch support to our customers. With a range of flexible working options including hybrid and remote roles this is your chance to enjoy a rewarding career while living in one of the most vibrant welcoming countries in Europe.
A relocation package is available for EU candidates making it easier for you to experience life in sunny Portugal!
What Youll Be Doing:
- Respond to customer inquiries via free phone lines in Turkish & English (as needed) providing friendly efficient support.
- Accurately record customer interactions feedback and complaints in our database ensuring a seamless service experience.
- Handle and resolve customer complaints following our clear escalation policies ensuring satisfaction at every step.
- Ensure all customer queries are resolved within agreed SLAs providing quick and effective solutions.
- Troubleshoot issues using openended questions support materials and your growing knowledge of our systems.
- Offer solutions to frequent customer concerns and contribute to the improvement of our knowledge base.
What Were Looking For:
- Fluency in Turkish with a good level of English (B2 or higher).
- A problemsolver with strong troubleshooting skills and the ability to think on your feet.
- A team player who thrives in an international collaborative environment.
- Previous experience in customer service is a plus but not essential well provide all the training you need!
Why Portugal
- WorkLife Balance: Portugal is renowned for its laidback lifestyle stunning beaches and affordable living.
- Thriving Tech Hub: Join a fastgrowing international company in the heart of Europes vibrant tech and tourism industries.
- Work Flexibility: Choose from hybrid or remote roles or enjoy an onsite experience in one of Portugals top cities.
- Relocation Support: We offer a comprehensive relocation package for candidates within the EU zone making it easy for you to start your adventure in Portugal.
What We Offer:
- Flexible working options (onsite hybrid or remote).
- Competitive salary with relocation support.
- A dynamic and international team with growth opportunities in a global company.
- Access to professional development programs training and career advancement.
Are you ready to live and work in Portugal while providing exceptional customer service Dont miss out on this amazing opportunity!
Apply Now!
Submit your application along with your CV and take the first step toward an exciting career with us in sunny Portugal!
Employment Type
Full Time
