Application Support Analyst
Application Support Analyst
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Job Description
Job Title: Application Support Analyst
Location: Lisbon
Work Regime: Hybrid (3x office)
Overview / Summary:
LUZA Group is looking for a Application Support Analyst to users that require IT support for their BAU providing a service of excellence to our clients users.
Contribute to the setup of the Lisbon Team (Process Tools Efficiency ).
Current Team is deployed in Lisbon Portugal Montreal (Canada) and in Chennai (India).
This position imply On Call Duties and weekends.
Main Tasks:
- Support application users / Answering to support requests
- Resolving incidents following incident management lifecycle & Root cause Analysis at a functional level
- Monitoring production environments
- Ensure daily communication & transition with teams from other time zones
- Developing a good understanding of the existing application (functional and technical)
Technical Skills:
- Knowledge on IT concepts and infrastructure
- Expertise in SQL /MySQL
- Expertise in Unix/Linux
- Cloud Knowledge & Ansible /Jenkins
- Dynatrace (monitoring tools)
Language Skills:
- English 3 Expert
- French 1 Notions
Soft Skills:
- Negotiation skills
- Communication Skills
- Work under Pressure
- Engagement/ Team Spirit mindset
- Continuous improvement mindset
Employment Type
Full Time
