BPO - Call Center Manager
BPO - Call Center Manager
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$ $ 25000 - 35000
1 Vacancy
Job Description
Do you love figuring out the best way to tackle challenges Are you the goto person for organizing group plans cheering others on and keeping everyone on track Maybe you can spot issues and fix them quickly all while keeping things fun and positive. If this sounds like you we need you!
Unity Communications is looking for a Call Center Manager for our Mexican team. Youll be at the forefront of crafting and executing strategies building and inspiring a topnotch team and optimizing campaigns that fuel our business growth.
Ready to be our Mexican call center teams favorite person Apply today!
How You Spend Your Eight Hours
- Design and implement lead generation strategies.
- Identify target audiences create effective call scripts and establish lead qualification criteria.
- Recruit train and coach call center agents.
- Motivate your team to meet and exceed lead generation goals.
- Track key metrics such as call volume conversion rates lead quality and agent productivity.
- Identify opportunities for improvement and optimize team performance.
- Leverage data insights to enhance leadgeneration campaigns.
- Refine targeting and dialing strategies based on analytics.
- Ensure agents adhere to company standards and compliance regulations.
- Foster a positive customer experience across all interactions.
- Oversee multiple leadgeneration campaigns across diverse channels including phone email and social media.
- Partner with marketing teams to align leadgeneration efforts with broader marketing strategies.
What You Must Possess
- Ability to coach agents effectively on communication techniques to engage potential customers and qualify leads.
- Deep understanding of the sales process and identifying highquality leads.
- Capacity to interpret data identify trends and optimize campaigns accordingly.
- Proven ability to inspire manage and motivate a highperforming team.
- Familiarity with call center software dialer systems and CRM platforms.
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- Nontaxable allowances
- Pay increases performance bonuses birthday gifts and many more
What You Should Consider
- Fulltime position
- Monday to Friday; 9 AM 6 PM GMT06
- Hybrid Work Setup
- Office Address: C. Pedro Moreno 1677 Col Americana Americana 44160 Guadalajara Jal.
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor 99% of the current and previous employees recommend Unity Communications to their friends and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Employment Type
Full Time
