Regional Operations Manager Hoteles

With Us You Can

Be independent creative and free to innovate

Get premium compensation for the right skills

Build your dream team

Embrace agility forget about micromanagement and oldschool hierarchies

Job Summary

The Regional Operations Manager will oversee the seamless operation and guest satisfaction from checkin to checkout of all hotels in the Mexico City region. This role is pivotal in ensuring an exceptional guest experience from checkin to checkout while maintaining operational excellence across properties. The Regional Operations Manager will mentor and guide Property Managers fostering a culture of service eciency and continuous improvement.

What You Will Do

Guest Experience

Ensure that each property delivers exceptional guest experiences that align with the

companys brand standards.

Actively monitor guest feedback and implement strategies to address concerns and exceed expectations.

Collaborate with Property Managers to create and implement initiatives that enhance guest satisfaction.

Operations Management

Oversee daily operations of all properties in the region ensuring smooth coordination between departments.

Standardize and optimize operational procedures across all hotels to maintain consistencyand quality.
Conduct regular quality control audits to ensure compliance with company policies safetystandards and local regulations.

Leadership & Team Development
Provide leadership mentorship and support to Property Managers empowering them toachieve operational goals.
Develop and execute training programs to enhance the skill sets of Property Managers andtheir teams.
Act as the bridge between corporate leadership and propertylevel management.
Performance Monitoring
Analyze key performance indicators (KPIs) across all properties such as occupancy ratesguest satisfaction scores and operational costs.
Collaborate with Property Managers to develop and execute action plans to achieve or
exceed performance and Gross Operating Profit targets.
Review and approve budgets stang plans and operational strategies for each hotel.
Crisis Management
Respond to and manage escalated guest issues or property emergencies in a timely andeffective manner.
Ensure that all properties have contingency plans for emergencies and maintain
compliance with civil protection regulations.

Collaboration
Coordinate with the Sales Marketing Experience and Revenue Management teams to
support propertylevel initiatives and campaigns.
Collaborate with thirdparty operators such as F&B providers or Tour Operators to ensureservice excellence.

Requirements
Bachelors degree in Hospitality Management Business Administration or a related field.
Minimum of 5 years of experience in hotel operations management with at least 2 years in amultiproperty role.
Advanced conversational English communication skills.
Proven track record of delivering exceptional guest satisfaction and operational eciency.
Strong leadership skills with experience managing and mentoring teams.
Excellent problemsolving communication and interpersonal skills.
Proficiency in property management systems (e.g. Guesty Cloudbeds Mews) and otherhospitality software.
Familiarity with the Mexico City hospitality market and local regulations.

Technical Skills
Property Management Systems (PMS): Familiarity with leading PMS platforms integratingtheir data with other tools for a cohesive strategy. Example: Guesty Cloubdeds OperaMews or similar.
CRM Platforms: Experience with Customer Relationship Management software to
understand and predict guest behavior and preferences.
Channel Management Tools: Expertise in managing various distribution channels from
OTAs to direct bookings ensuring price parity and maximum visibility. Examples: Airbnb
Booking.com Expedia VRBO or similar.

Key Competencies
Service Excellence: Passion for delivering worldclass guest experiences.
Operational Expertise: Ability to manage complex multiproperty operations eciently.
Leadership: Inspires and guides teams to achieve ambitious goals.
Analytical Thinking: Utilizes data to drive decisions and improve performance.
Adaptability: Thrives in a fastpaced dynamic environment.